Join Our Creative Team

Summary:  The Assistant Manager of Youth and Family Programs plays a central role in the Learning Department’s robust offerings for young visitors and their families. This role supports the work of the Manager of Youth and Family Programs in the implementation of innovative, engaging programs for student field trips, community partners, scouts, and intergenerational families.

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.

Reports to:       Manager of Youth and Family Programming
Status:              Full-time, Non-Exempt with benefits
Salary:              $43,306 - $48,720 based on experience

Responsibilities:

1.  (40%) Under the direction of the Manager of Youth and Family Programming, grow the Frick’s revenue driven youth and family programming, including, but not limited to, scout programming, birthday party programming, and youth art workshops.

• Alongside the Manager of Youth and Family Programming and Studio leads, create and implement a menu of art-based birthday party offerings.
• In consultation with the Manager of Youth and Family Programming, create and implement a menu of onsite programs specific to Scouts.
• With guidance from the Manager of Youth and Family Programming and alongside Studio Leads, create an annual slate of paid youth art workshops relating either to temporary exhibitions or the Frick’s permanent collection.
• Assist with the planning and implementation of free family programming throughout the year.
• Think creatively and strategically to identify future revenue opportunities for youth programming.
• Either lead or serve as the day-of program supervisor for scout programs, birthday parties, or youth workshops. 
• Work assigned duties for special events, such as admission check-in, greeting, and activity tables

2.  (20%) Assist the Manager of Youth and Family Programming with the implementation of student programming, both onsite and through offsite outreach. 

• As training opportunities become available, attend and complete museum educator trainings for The Frick Art Museum, Clayton and the Car and Carriage Museum to become proficient in school program content
• Upon completion of training, step in to serve as a museum educator for school programs (as needed)
• Research and be knowledgeable in current education best practices and trends.

3.  (15%) Administrative and Scheduling Duties 

• Serve as the main point of contact for all program inquiries (scout, field trip, birthday parties, paid workshops, etc.); schedule and confirm visits within the Frick’s ticketing and attendance system, Tessitura.
• Under the direction of the Manager of Youth and Family Programming,  communicate with school teachers about field trip offerings, availability, etc.
• Input and extract data from Tessitura for grant reporting purposes.
• Manage and complete administrative tasks related to student and youth programming, including entering accurate information on the site calendar, creating program schedules, etc.
• Work with the Manager of Youth and Family programming on annual budget and forecast revisions.
• Assist in tracking, organizing, and ordering program supplies
• Other duties as needed.

4.  (15%) Help maintain and grow relationships with the Frick’s community partner organizations and coordinate annual programming with partners.

• Serve as the main point of contact for all of the Frick’s community partner organizations throughout the year
• In consultation with the Manager of Youth and Family Programming, coordinate and schedule annual visits with community partners.
• Work with the Manager of Youth and Family Programming and Studio Leads to develop yearly program content specific to each community partner’s goals and needs.  
• Maintain records of current community partnerships including contact information, attendance, and grant information.

5.  (10%) Support the Manager of Youth and Family Programming in overseeing the work of museum educator staff.

• Assist the Manager of Youth and Family Programming in creating monthly work schedules for museum educator staff and Studio Leads
• Assist the Manager of Youth and Family Programming in hiring and training museum educators
• Serve as a day-of point of contact for museum educator staff during youth programs; serve in a supervisory capacity when the Manager of Youth and Family Programming is unavailable
• Work closely with scheduled museum educators to ensure programs are set up for success; troubleshoot unexpected issues or schedule changes

Qualifications:

• Commitment to fostering a workplace of inclusion and belonging.
• Commitment to activating the Frick’s mission, vision, and values for young and intergenerational audiences through education. 
• Excellent interpersonal skills and the ability to maintain positive and professional working relationships  with staff and visitors of all backgrounds.
• BA in museum studies, education, or  a related field OR comparable working experience preferred. Work/volunteer experience should be in education, museum studies or a related field. 
• Some supervisory or program lead experience is strongly preferred. 
• Possess a flexible teaching style and a demonstrated ability to teach children of varying ages, abilities, learning styles, and backgrounds. 
• Demonstrated experience with creating and implementing education strategies for a variety of audiences and understanding the needs of children of varying ages, abilities, learning styles, and backgrounds.  
• Reliable, punctual and willing to work a flexible schedule. This role should expect to work some weekends, some holidays (The Frick Pittsburgh is closed on Juneteenth, July Fourth, Thanksgiving Day, Christmas Eve and Christmas Day) and evenings as needed. 
• Must have strong communication and organizational skills as this position requires coordinating programs and projects in a dynamic work environment with multiple stakeholders.
• Possess a highly refined attention to detail and well-developed data-entry skills.
• Ability to adapt, problem solve and identify creative solutions during high-pressure, quickly evolving situations.
• Must have or attain PA criminal history, FBI fingerprinting, and PA child abuse clearances.

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.

Summary:  The Museum Experience Associate plays a vital role in welcoming, orienting, and providing exceptional customer service to visitors to the Frick Pittsburgh. MEAs work at the Grable Visitor Center admissions desk and Museum Store, processing tour and event reservations, utilizing point-of-sale systems to sell tickets, memberships, and store merchandise, and providing information about exhibitions, events, Café offerings, and museum policies. The MEA will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.
• This is a United Steelworkers represented position.

Reports to:       Museum Experience and Admissions Manager
Hours:               Must be available Sunday – Saturday; evening and weekend availability is required
Status:              Part-time, hourly
Hourly Rate:     $14.76

Responsibilities:

• Cheerfully answer and direct phone calls, answer questions, and provide site-specific information
• Process reservations for exhibition admission, tour tickets, public programs, and special events
• Effectively engage visitors in the Museum Store, assist with their merchandise selections and actively suggest the pairing of other items to maximize sales
• Actively promote and sell memberships and participate in achieving membership selling goals and promote current and upcoming site-wide events and programs
• Welcome and orient visitors to the site while maintaining excellent customer service
• Open and close admissions and store registers and assist in the daily operations of the Visitor Center
• Handle cash, credit card, and special transactions quickly and efficiently
• Maintain a working knowledge of various aspects of the point of sale (POS) system; troubleshoot hardware and ticketing software; maintain comfort in responding to various situations that may arise 
• Maintain overall Visitor Center appearance and ensure that merchandise displays are always fresh and clean by daily re-stocking and dusting the shelves, cabinetry, and product
• Other related duties as assigned
   

Qualifications:

• Possess excellent interpersonal and customer service skills with the ability to communicate effectively with visitors and staff – both in person and over the phone
• Prior retail sales and cash handling required, and competency with Point of Sale or reservation systems preferred
• Self-motivated, adaptable, and accepting of challenges; strong problem-solving skills
• Exceptional organizational skills with attention to detail
• Ability to handle a variety of responsibilities under pressure
• A commitment to fostering a workplace culture of diversity and inclusion; commitment to creating an engaging, exemplary visitor experience
• Ability to safely lift up to 25 pounds unassisted, move around the site, and stand for extended periods of time
• Clearance of a background check

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply. The Frick Pittsburgh embraces diversity as a proposition that is central to the organization’s mission. In building and serving diverse audiences, the Frick affirms and supports diversity of persons and ideas both within the organization and the communities it serves.

Summary:  Through excellent customer service, provide visitors to The Café at the Frick with an excellent dining experience.  Become familiar with and perform all aspects of the front side of the Café; this includes: cashier, host, server, busser, sales, stocking, opening/closing, and cleaning.  Some additional back of house duties also required.  The Café Service Staff will foster positive internal and external relationships, bring energy, enthusiasm to the café and work in a collaborative environment in order to maintain and grow the reputation of the Café. The Café Service Staff will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.  

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.
• This is a United Steelworkers represented position.

Reports to:        Café Manager
Hours:                Tuesday through Sunday, daylight, no set schedule, some evening hours
Status:               Part-time, hourly
Hourly Rate:      $14.76, plus shared tips

Responsibilities:

• Become familiar with daily features, lunch and dessert items
• Assist with food preparation
• Have a working knowledge of the current menu and be able to explain all menu items to guests
• Service tables in a professional efficient and friendly manner
• Welcome guests, answer questions and direct guests to counter to order
• Working knowledge of POS systems, ability to process payments and handle cash
• Opening and closing sidework
• Assist with dishwashing
• Cleaning - clean kitchen and front of house
• Keep beverage areas stocked and organized
• Service bar duties
• Stock supplies and inform the Café Manager if low on any items
• Work with the Café Manager to handle any problems arising with visitors to ensure customer satisfaction
• Treat visitors and colleagues with respect and courtesy at all times
• Other duties, as requested by management

Qualifications:

• Possess an enthusiastic, professional and positive attitude
• Serving experience preferred
• Flexibility in working a varied schedule
• Excellent interpersonal skills
• Clearance of a criminal background check
• Become RAMP and servsafe certified if not already (paid by Frick)

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion diversity and racial equality and urges qualified diverse applicants to apply.

Summary:  As members of the Learning and Visitor Experience department, museum educators are responsible for facilitating high-quality, engaging, youth-centered educational experiences for students and families in the Frick Pittsburgh’s three museums, greenhouse, and grounds, as well as offsite through outreach programming. 

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.
• This is a United Steelworkers represented position.

Reports to:        Manager of Youth & Family Programs
Hours:                Day and evening work required, including occasional weekends and holidays. Tuesday through Friday, 9:00 a.m. – 5:00 p.m.as needed. Monday training sessions and meetings (including pre- employment) required. Must be available to work a minimum of four programs per month. Occasional evening and weekend hours required. No minimum number of hours offered.
Status:               This is a non-exempt, part-time, on-call position.
Hourly Rate:       $15.30/hr
Process:            Candidates are initially hired as educator trainees.  Pending completion of the training course and performance evaluation, trainees will then become Frick employees as part of the education corps.

Responsibilities:

(70%) Facilitate hands-on, inquiry-based programs for youth audiences in the three museums, greenhouse and grounds at The Frick Pittsburgh.

• As trainings are scheduled, attend and complete museum educator trainings for all three museums: The Frick Art Museum (FAM), Clayton and the Car & Carriage Museum (CCM). Educator trainees will undertake one museum training at a time.
  • Tours of The Frick Art Museum engage young visitors with the Frick’s permanent collection of artworks as well as temporary special exhibitions.  
  • Tours of Clayton explore the Gilded Age through the experiences of the Frick family and other 19th-century Pittsburghers, examining what it was like to live in this city at the dawn of modern America.
  • Tours of the CCM explore the social history of transportation through the Frick’s collection of historic vehicles as well as temporary exhibitions featuring special vehicle installations.
• Upon completion of training, lead accurate, interactive, inquiry-based, age-appropriate tours of each museum for school, scout, camp, family, and community groups alongside other museum educators.
• Individualize each program, as instructed by the Manager of Youth and Family Programs and as dictated by school curriculum, teacher request, and/or student needs and abilities
• Learn the format and content of new tours and workshops as they are developed. Attend all on-going training sessions and meetings to keep current on content information, teaching techniques, theories of education and any other topics related to the collections
• Arrive at least 30 minutes prior to each teaching session to prepare for the program and discuss that day’s format and content with the L&VE staff and other Frick educators
• Greet and welcome visiting groups as they arrive according to established guidelines
• Stay at least 30 minutes after the conclusion of the program to discuss any significant events in that particular program and to clean up as needed

(30%) Represent the Frick Pittsburgh and its education programming, both onsite and in the community through outreach programming

• Represent the Frick Pittsburgh at community outreach events and programs at partner organization sites within the Pittsburgh area
• Work assigned duties for special events, such as admission check-in, visitor greeting, and activity tables
• Other duties as assigned by management.

Qualifications:

• Committed to fostering a workplace of inclusion and belonging
• Prior experience working in the education field, either in formal education spaces or informally in museums, is a plus
• Possess a flexible teaching style and a demonstrated ability to teach children of varying ages, abilities, learning styles, and backgrounds. 
• Strong problem-solving abilities and the ability to adapt to changing situations in real time 
• Engaging speaker with enthusiasm, energy, flexibility and adaptability who enjoys working collaboratively
• Professional, reliable, punctual and willing to work a flexible schedule. Although scheduling is flexible, ideal candidates should be looking for consistent, year-round work and must provide a minimum amount of availability per month.
• Strong interest in art and history with a desire to share that interest with young visitors
• Ability to address sensitive subject matter and potentially challenging interactions with empathy
• Ability to operate with little direct supervision to create exceptional, youth-centered educational experiences
• Act 33/34 clearance
• Clearance of a criminal background check and FBI fingerprinting

Training Requirements:

• Successful candidates must commit to learning a large amount of information in a relatively short time and possess the initiative to complete large portions of training on their own.
• Educator trainees will train for one museum at a time and must successfully complete the current museum training before starting the next.
• Training consists of readings, self-directed learning, and weekly or bi-weekly check-ins with other trainees and interpretive staff. 
• Trainees will be paid for all in-person training meetings and for 5-10 hours per week of self-directed training time for a maximum of 6 weeks, per museum training.
• Candidates that meet all training requirements will be required to lead a sample tour (referred to as a clearing tour) for management and will be evaluated on their skills. Successful candidates will be cleared to begin giving tours to the public. Museum educators must complete a clearing tour for all three museums.
• Trainees who are unable to complete any of the three clearing tours to the satisfaction of management after two (2) attempts will be dismissed from the educator position and will no longer be employees of The Frick Pittsburgh.  

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion diversity and racial equality and urges qualified diverse applicants to apply.

For more information and to view all of our employment opportunities, please visit our website at: https://www.thefrickpittsburgh.org/employment

Summary:  As members of the Learning and Visitor Experience department, Clayton tour facilitators provide guided, visitor-centered tours of Clayton for the general public and private groups. The signature Clayton tour experience, Gilded, Not Golden, explores the Gilded Age through the experiences of the Frick family and other 19th-century Pittsburghers, examining what it was like to live in this city at the dawn of modern America.

• This is a United Steelworkers represented position.
• Must have a commitment to fostering a workplace culture of Equity and Inclusion.

Reports to:          Learning and Interpretive Manager
Hours:                   This is a non-exempt, part-time hourly position. Weekly hours vary Tuesday through Sunday, 9:00 a.m. –5:00 p.m. as needed. Training sessions and meetings (including pre-employment) required. Weekend, occasional evening hours, and occasional holidays required. 
Status:                   Part time, Non-exempt
Hourly Rate:       $14.76
Process:                Candidates are initially hired as Clayton trainees. Pending completion of the training course and performance evaluation, trainees will then become Frick employees as part of the facilitator corps.   
                   
Responsibilities:

• Lead dynamic, interactive, engaging tours of Clayton for the general public and group tours. Tours of Clayton look beyond the Frick family story to explore the Gilded Age as a pivotal time in U.S. history and are based in storytelling and visitor engagement.
• Learn and present accurate information on all aspects of the Gilded Age and The Frick Pittsburgh (in addition to Clayton this includes The Frick Art Museum, the Car & Carriage Museum, the greenhouse and the Playhouse).
• Understand the complexities of history and the Gilded Age, including capitalism, wealth disparity, race and gender inequality, unfair labor practices etc., and facilitate conversations about these complexities in a clear, engaging way.
• Work cooperatively and flexibly as part of a collaborative interpretive corps.
• Work closely with Museum Experience Associates, other frontline staff, and the Assistant Manager of Interpretation to provide excellent customer service for all visitors to Clayton.
• Work closely with the Safety Department to ensure the safety of the house and collections during guided tours of Clayton. 
• Attend mandatory ongoing training sessions and meetings to keep current on new tours, content information, tour techniques and topics related to the collections or visiting exhibitions.
• Serve as an ambassador for The Frick Pittsburgh, promoting the entire site and its programs, including membership. 
• Assist with special events, tours and programs relating to Clayton and/or The Frick Pittsburgh as a whole, as requested. This includes, but is not limited to, holiday tours of Clayton throughout the month of December and large yearly events like Summer Fridays.
• Other duties as requested by management.

Qualifications:

• Commitment to fostering a workplace and museum culture of inclusion and belonging, anti-racist values and education practices.
• Prior experience leading inquiry-based, informal learning experiences in a museum or historic site setting is a plus.
• Excellent interpersonal skills and the ability to work with staff and visitors of all backgrounds.
• Passion for history and sharing experiences with others; enthusiastic storyteller interested in the Gilded Age and how it relates to contemporary issues.
• Reliable, punctual and willing to work a flexible schedule. Candidates should expect to work weekends, some holidays (The Frick Pittsburgh is closed on Juneteenth, July Fourth, Thanksgiving Day, Christmas Eve and Christmas Day) and occasional evenings as needed. Although scheduling is flexible, ideal candidates should be looking for regular work on a weekly basis and must provide a minimum amount of availability per month.
• Must be able to lead three (3) one-hour tours per shift. Candidates must feel confident ascending/descending stairs daily and feel comfortable standing for long periods of time. Candidates must be prepared to work in all weather conditions as Clayton is a historic space with minimal climate control and tours take place partially outdoors.
• Must have access to a computer to download training materials and to receive work-related communications. Must be responsive via email. Proficiency with Google Drive is a plus.
• Possess a fun, friendly, confident personality. Engaging speakers with strong communication skills, enthusiasm, and adaptability are encouraged to apply.
• BA in history, education, museum studies, art history or a related field OR comparable working experience preferred. Work/volunteer experience should be in education, art history, history, museum studies or a related field.
• Must pass Act 33/34 clearance and criminal background checks and FBI clearances.

Training Requirements:

• Successful candidates must commit to learning a large amount of information in a relatively short time and possess the initiative to complete large portions of training on their own.
• Training consists of readings, self-directed learning, and weekly or bi-weekly check-ins with other trainees and interpretive staff. 
• Trainees will be paid for all in-person training meetings and for 10 hours per week of self-directed training time until the training period is complete.
• Candidates that meet all training requirements will be required to lead a sample tour (referred to as a clearing tour) for management and will be evaluated on their skills. Successful candidates will be cleared to begin giving tours to the public and will become official Frick employees. 
• Trainees who are unable to complete a clearing tour to the satisfaction of management after two (2) attempts will be dismissed from the facilitator position and will no longer be employees of The Frick Pittsburgh.  

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion diversity and racial equality and urges qualified diverse applicants to apply.