Join Our Creative Team
Join a talented team of employees who daily draw inspiration from the Frick’s world-class art exhibitions, rich, local history and beautiful grounds and gardens. If you’d like to find your passion and are ready to take that next step, apply for one of the opportunities listed below.
How to Apply
Please send a cover letter and resume by applying directly through JazzHR.
Apply Today
Need technical or accessibility assistance with the application process?
Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process may contact our human resources team for assistance at HR@TheFrickPittsburgh.org
The Frick Pittsburgh embraces diversity as a proposition that is central to the organization’s mission. In building and serving diverse audiences, the Frick affirms and supports diversity of persons and ideas both within the organization and the communities it serves.
Available Openings
Summary: The Major Gifts Officer is responsible for managing relationships with major gift prospects determined to have the ability to make gifts at or above the $10,000 level.
This position is charged with developing and implementing strategies for securing financial support from a portfolio of prospects, approximately 100-125, including identifying, qualifying, cultivating, soliciting, and stewarding major gifts for The Frick Pittsburgh.
The Major Gift Officer will work independently and also as a member of the Advancement team - coordinating activities with those of the team.
Reports to: Director of Advancement & Engagement (DAE)
Hours: Monday – Friday, 9:00-5:00, hybrid options,
some evening and weekend work
Status: Full-time, Exempt with benefits
Salary Range: $79,191-$87,990 based on experience
Essential Responsibilities:
- Works independently and is self-motivated in initiating contact with potential donors.
- Manages a caseload of active major gift prospects and implements and executes strategies for solicitation of these prospects, ensuring regular interaction through face-to-face meetings, mail/email/telephone, online meetings, campus meetings, and events.
- Assumes and achieves annual fundraising activity and performance goals, including 50-100 in-person prospect meetings; submission of 10-20 major gift-level proposals
- Drafts research profiles, contact reports, gift and solicitation strategies, proposals, and other correspondence for prospects; processes gift commitments expeditiously.
- Makes numerous decisions on portfolio management, including donor cultivation, proposal and solicitation planning, and relationship management, both internally and externally. Effectively manages use of travel time and travel and entertainment budget.
- Work collegially with the Advancement Team, Executive Director, Board Chair and Directors in creating and implementing strategies for cultivation, solicitation, and closure.
- Ability to communicate and interact verbally, both in person and over the phone
- Ability to use personal computers and other office equipment effectively.
- Ability to work periodic evening and weekend events.
- Ability to work on site as part of a high-functioning, highly collaborative team
- Completes other duties as assigned.
- 3-5 years of successful fundraising experience
- MS Windows experience required (experience with Tessitura a plus).
- Friendly, professional manner
- Demonstrated strong writing skills
- Clearance of a criminal background check
- Possess the ability to work independently and is self-motivated
- Excellent organizational skills with attention to detail
- Proven experience (minimum three years) in major individual gift fundraising and in cultivating and soliciting prospects capable of significant gifts.
- Thorough knowledge of fundraising and solicitation policies, procedures, and methods.
- Broad knowledge of principles of fundraising and an ability to participate in all aspects of the gift cycle.
- Ability to act as a proactive “prospector” who can handle duties beyond direct fundraising that ultimately support prospect discovery, cultivation and engagement, eventually resulting in higher levels of philanthropy.
- Ability and willingness to perform and embrace other duties as assigned or directed.
- Emotional intelligence.
- Excellent organizational, project management, multi-tasking, and leadership skills.
- Exceptional communication (verbal/written), listening, and follow-through skills; collegial and respectful manner.
- Ability to work independently within the boundaries of standard development practices and codes of conduct from the AFP.
- Impeccable integrity and high ethical standards.
- Demonstrated experience in consistently meeting deadlines/deliverables and standards for quality work.
- Entrepreneurial approach to problem-solving and demonstrated success in exceeding goals and expectations.
Located on the estate of 19th-century industrialist Henry Clay Frick, The Frick Pittsburgh offers authentic experiences with art, history and nature that inspire and delight. Visitors of all ages and backgrounds are warmly welcomed to explore The Frick Art Museum, offering world-class collections of European art and Chinese porcelain alongside an active schedule of temporary exhibitions; Clayton, the Frick family’s French château-style mansion (remodeled by architect Frederick J. Osterling in the 1890s); the Car and Carriage Museum; and a large working greenhouse designed by architects Alden & Harlow—all nestled on ten acres of beautifully landscaped lawns and gardens in Pittsburgh’s East End. Amenities include an Education Center, the Frick children’s playhouse (also designed by Alden & Harlow), The Café at the Frick, and the Grable Visitor Center, which houses the Frick Museum Store. Information about The Frick Pittsburgh is available online at TheFrickPittsburgh.org.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Summary: The Visitor Services Manager collaborates across the organization to ensure that all visitors are met with an inviting and dynamic first impression of the museum and leave equipped to engage more deeply with the museum on multiple levels. This position is central to the advancement of audience loyalty, encouraging membership sales, and attracting both new and repeat visitors through close collaboration with the departments of Learning and Visitor Experience and the Membership department. This position is the lead contact for the ticketing system and leads the daily operations of the admissions desks with a focus on excellent customer service. This position is also responsible for the hiring, training and scheduling of the Museum Experience Associates and supports the enhancement of a museum-wide commitment to a visitor-centered experience.
Reports to: Director of Enterprise & Visitor Services
Hours: 35 hours per week, weekend and evening hours required.
This position typically operates on a Wednesday-Sunday
schedule.
Status: Full-time, Exempt with benefits
Salary Range: $38,250 - $44,500, based on experience
Responsibilities:
I. Supervisory Responsibilities (40%):
- Recruit, hire, supervisor, train, and coach Museum Experience Associates to ensure that the staff are properly equipped to successfully navigate frontline operations and feel confident in their day-to-day routines.
- Schedule the Museum Experience Associates and distribute schedules in a timely manner.
- Manage an active training and communication system for Museum Experience Associates to stay informed about current and upcoming exhibitions, programs, and other museum activities.
- Serve as site-wide Manager on Duty during operating hours, including on weekends and during special events/programs.
- Be adept and flexible in assisting with site-wide operations and department needs.
II. Ticketing and Visitor Services Responsibilities (30%):
- Develop, implement, and maintain procedures for the admission ticketing system, includes working with Finance and IT to ensure terminal set-up, reliability, and security of all data and transactions.
- Provide continual learning and training opportunities for the MEAs about reservation software, telephone etiquette, customer services practices, membership specials, education technology content, and general site knowledge.
- Maintain coverage for call-offs and/or breaks as needed.
- Oversee and troubleshoot both the reservation and POS software and hardware needs, this includes managing/resolving trouble tickets with outside vendors, troubleshooting the phones.
- Acting as team leader, assist the membership department with creating strategic opportunities for membership growth/sales on the front-line
- Work with the Membership Manager to ensure that updates are handled in a timely manner and that all MEAs have the most recent membership promotional materials and language.
- Manage the configuration and language for the phone tree script.
- Oversee the info @ mailbox.
- Other duties as requested by management.
- Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity.
- Availability to work evening and weekend events is required.
- Must have at least two (2) years of previous supervisory experience in operations/customer service.
- Bachelor’s degree preferred, but supplemental additional experience will be considered.
- The successful candidate will be an enthusiastic, energetic individual who communicates in a positive and professional manner, and enjoys working with people.
- Must have demonstrable experience in managing projects equally well independently, and as part of a team.
- Experience with Point of Sale (POS) systems required, Tessitura experience a plus.
- Able to multi-task, meet deadlines, and work well in a fast-paced work environment.
- Be an innovative problem solver, remain calm under pressure, and be capable of overcoming challenges as they arise.
- Must possess strong oral and written communication skills.
- The ability to communicate effectively with a wide variety of audiences is essential.
- Must be proficient in all Microsoft Office applications including Outlook, Word, Power Point, and Excel.
- Must have a valid driver’s license.
- Clearance of a background check.
Summary: As part of a highly collaborative Advancement & Engagement team, the Advancement Associate supports the museum’s mission and values by providing essential support for membership, donor relations, and fundraising efforts. This role offers significant opportunities for professional growth and development while contributing to a dynamic and supportive team culture. Responsibilities include accurate and timely completion of administrative and customer service duties, including data entry, responsive membership service, and general development support, ensuring smooth day-to-day operations and positive experiences for members and donors. This position fuels all department efforts and requires consistency, attention to detail, and passion for creating efficiency and continuous improvement within systems.
Reports to: Membership Manager
Hours: Monday – Friday, 9:00-5:00, hybrid options,
some evening and weekend work
Status: Full-time, Exempt with benefits
Hourly Rate: $38,445-$48,056 based on experience
Essential Responsibilities:
Data Entry & Administrative Support (50%)
- Enter and maintain accurate gift, membership, and donor records in the Customer Relationship Management (CRM) system.
- Process all donations and membership sales. Work closely with the Finance Department to complete the reconciliation process.
- Serve as the lead for Advancement & Engagement’s use of the organization’s CRM system, ensuring accuracy, efficiency, and consistency in data entry and reporting.
- Collaborate closely with colleagues across departments to establish and uphold standardized data practices, streamline processes, and ensure accurate transmission of information between systems.
- With guidance from the A&E Team, create database queries and reports to directly support fundraising and membership strategy.
- Maintain digital and physical records in accordance with departmental standards.
- Keep procedural documentation up to date to ensure data hygiene and proper usage of the CRM from staff.
- Support the creation and management of promotional codes and dedicated web pages for memberships and donations, and ensure all promotions are accurately tracked and reflected in the CRM system.
- Monitor and order department supplies as needed.
Membership Support (25%)
- Serve as a point of contact for members via phone and email, providing excellent customer service and follow-through.
- Coordinate the production of membership-related communications including membership fulfillment packages, renewal notifications, and acquisition campaigns.
- Support membership sales and engagement programs including staffing membership events.
- Contribute to the planning and execution of membership mailings, events, and communications.
- Assist with posting and updating member events on the museum’s website to ensure accurate information and a smooth registration experience.
Advancement Support (25%)
- Assist with donor cultivation and stewardship efforts, including data entry, communications, and event support.
- Provide logistical and administrative support for fundraising campaigns and events.
- Coordinate the production of donor-related communications including acknowledgment letters, annual appeals, and cultivation efforts.
Required Qualifications:
- 1–2 years of experience with CRM systems required; Raiser’s Edge and/or Tessitura experience preferred.
- Strong commitment to fostering a workplace culture of inclusion and belonging.
- Previous experience in nonprofit membership or development preferred.
- Proficiency in Microsoft Office and comfort with learning new technology platforms.
- Excellent organizational skills with strong attention to detail.
- Strong written communication skills with ability to draft and edit correspondence.
- Strong customer service skills and ability to interact positively with members, donors, and colleagues.
- Ability to manage confidential information with discretion.
- Certificate, degree, or equivalent work experience in a related field preferred.
Located on the estate of 19th-century industrialist Henry Clay Frick, The Frick Pittsburgh offers authentic experiences with art, history and nature that inspire and delight. Visitors of all ages and backgrounds are warmly welcomed to explore The Frick Art Museum, offering world-class collections of European art and Chinese porcelain alongside an active schedule of temporary exhibitions; Clayton, the Frick family’s French château-style mansion (remodeled by architect Frederick J. Osterling in the 1890s); the Car and Carriage Museum; and a large working greenhouse designed by architects Alden & Harlow—all nestled on ten acres of beautifully landscaped lawns and gardens in Pittsburgh’s East End. Amenities include an Education Center, the Frick children’s playhouse (also designed by Alden & Harlow), The Café at the Frick, and the Grable Visitor Center, which houses the Frick Museum Store. Information about The Frick Pittsburgh is available online at TheFrickPittsburgh.org.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges ALL qualified diverse applicants to apply.
Frick Employees Enjoy
- Competitive salary and benefits
- Open and collaborative environment
- Discounts in both The Museum Store and The Café at the Frick
- Free on-site parking
- Employee Assistance Program
- Free museum privileges and guest passes to share with family and friends
- Regularly scheduled employee appreciation events, and much more