Join Our Creative Team

 

Summary:  As part of a highly collaborative Advancement & Engagement team, the Advancement Associate supports the museum’s mission and values by providing essential support for membership, donor relations, and fundraising efforts. This role offers significant opportunities for professional growth and development while contributing to a dynamic and supportive team culture. Responsibilities include accurate and timely completion of administrative and customer service duties, including data entry, responsive membership service, and general development support, ensuring smooth day-to-day operations and positive experiences for members and donors. This position fuels all department efforts and requires consistency, attention to detail, and passion for creating efficiency and continuous improvement within systems. 

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.

Reports to:        Membership Manager
Hours:                Monday – Friday, 9:00-5:00, hybrid options, some evening and weekend work
Status:               Full-time, Exempt with benefits
Hourly Rate:      $38,445-$48,056 based on experience

Essential Responsibilities:

Data Entry & Administrative Support (50%) 

• Enter and maintain accurate gift, membership, and donor records in the Customer Relationship Management (CRM) system. 
• Process all donations and membership sales. Work closely with the Finance Department to complete the reconciliation process. 
• Serve as the lead for Advancement & Engagement’s use of the organization’s CRM system, ensuring accuracy, efficiency, and consistency in data entry and reporting.
• Collaborate closely with colleagues across departments to establish and uphold standardized data practices, streamline processes, and ensure accurate transmission of information between systems.
• With guidance from the A&E Team, create lists and reports to directly support fundraising and membership strategy. 
• Maintain digital and physical records in accordance with departmental standards. 
• Keep procedural documentation up to date to ensure data hygiene and proper usage of the CRM from staff. 
• Monitor and order department supplies as needed. 

Membership Support (25%) 

• Serve as a point of contact for members via phone and email, providing excellent customer service and follow-through.
• Coordinate the production of membership-related communications including membership fulfillment packages, renewal notifications, and acquisition campaigns. 
• Support membership sales and engagement programs including staffing membership events. 
• Contribute to the planning and execution of membership mailings, events, and communications.

Advancement Support (25%)

• Coordinate the production of donor-related communications including acknowledgment letters and annual appeals. 
• Assist with donor cultivation and stewardship efforts, including data entry, communications, and event support. 
• Monitor and update donor records and prepare briefing materials for meetings, events, and cultivation activities.
• Provide logistical and administrative support for fundraising campaigns and events. 
• Assist with the preparation of grant applications and reports by gathering data, compiling supporting materials, and ensuring accurate documentation. 

Required Qualifications:

• 1–2 years of experience with CRM systems required; Tessitura experience preferred.
• Strong commitment to fostering a workplace culture of inclusion and belonging.
• Previous experience in nonprofit membership or development preferred.
• Proficiency in Microsoft Office and comfort with learning new technology platforms.
• Excellent organizational skills with strong attention to detail.
• Strong written communication skills with ability to draft and edit correspondence.
• Strong customer service skills and ability to interact positively with members, donors, and colleagues.
• Ability to manage confidential information with discretion.
• Certificate, degree, or equivalent work experience in a related field preferred.

About The Frick Pittsburgh:
 Located on the estate of 19th-century industrialist Henry Clay Frick, The Frick Pittsburgh offers authentic experiences with art, history and nature that inspire and delight. Visitors of all ages and backgrounds are warmly welcomed to explore The Frick Art Museum, offering world-class collections of European art and Chinese porcelain alongside an active schedule of temporary exhibitions; Clayton, the Frick family’s French château-style mansion (remodeled by architect Frederick J. Osterling in the 1890s); the Car and Carriage Museum; and a large working greenhouse designed by architects Alden & Harlow—all nestled on ten acres of beautifully landscaped lawns and gardens in Pittsburgh’s East End. Amenities include an Education Center, the Frick children’s playhouse (also designed by Alden & Harlow), The Café at the Frick, and the Grable Visitor Center, which houses the Frick Museum Store. Information about The Frick Pittsburgh is available online at TheFrickPittsburgh.org.

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality, and urges ALL qualified diverse applicants to apply.

Summary:  The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services.

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.

Reports to:        General Manager of Café Services
Hours:                28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends.
Status:               Part-time, Non-exempt, not tip eligible
Hourly Rate:      $17.76 - $20/hr.

Responsibilities:

I. Supervisory Responsibilities (50%):

• Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge
• Supports ongoing learning and development of team members
• Directs Café staff by prioritizing duties and ensuring productivity
• Oversees wine bar for events
• Helps to create and foster a respectful and inclusive team environment
• Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures

II. Café Services (30%):

• Provides exemplary customer service to guests while working shifts alongside Café Services staff
• Works with Café Manager to troubleshoot POS system and other front of house equipment
• Interacts with guests to get feedback on product quality and service levels
• Handles visitor inquiries, complaints, and requests
• Maintains safety and food quality standards at all times and in all areas of the Café
• Maintains supply inventory of office and Café
• Receives and puts away deliveries
• In partnership with the Café Manager, modify or create menus that meet quality standards
• Prepare meals and prep support as needed

III. Administrative Responsibilities (20%): 

• Ensures all end of day reporting is completed
• Assist in register programming, end of month reporting, and inventory
• Maintain up to date knowledge of industry standards and best practices

Qualifications:

• Must have excellent customer service and communication skills
• Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity
• Minimum of 1 year of café restaurant supervisory experience required
• Knowledge of food safety standards and best practices
• Must have basic computer skills, experience with Points of Sale (POS) systems a plus
• Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise
• Availability to work weekend and evening hours
• Clearance of a criminal background check

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.

 

Summary:  The Visitor Services Supervisor is a frontline leadership role responsible for overseeing daily admissions and ticketing operations while ensuring a welcoming, high-quality visitor experience. They will assist with supervision of Museum Experience Associates, liaise with staff and management, and collaborate with Learning and Membership teams to drive engagement, repeat visits, and membership growth. This role will report to the Manager of Visitor Services.

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.

Reports to:        Visitor Services Manager
Hours:                28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends.
Status:               Part-time, Non-exempt
Hourly Rate:      $17.71/hr.

Responsibilities:

I. Supervisory Responsibilities (60%):

• Support Museum Experience Associates to ensure that the staff are properly equipped to successfully navigate frontline operations and feel confident in their day-to-day routines.
• Schedule the Museum Experience Associates and distribute schedules in a timely manner.
• Serve as site-wide Manager on Duty during operating hours, including on weekends and during special events/programs.
• Be adept and flexible in assisting with site-wide operations and department needs.

II. Ticketing and Visitor Services Responsibilities (20%):

• Provide continual learning and training opportunities in collaboration with the VS Manager for the MEAs about reservation software, telephone etiquette, customer services practices, membership specials, education technology content, and general site knowledge.
• Maintain coverage for call-offs and/or breaks as needed. 
• Oversee and troubleshoot both the reservation and POS software and hardware needs, this includes managing/resolving trouble tickets with outside vendors, troubleshooting the phones.
• Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures

III. Administrative Responsibilities (20%): 

• Acting as team leader, assist the membership department with creating strategic opportunities for membership growth/sales on the frontline
• Provide front-line staff with all pertinent documents needed for the week
• Other duties as assigned by Visitor Services Manager

Qualifications:

• Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity.
• Availability to work evening and weekend events is required. 
• Must have at least one (1) year of previous supervisory experience, cultural institutions a plus
• Bachelor’s degree preferred, but supplemental additional experience will be considered.
• The successful candidate will be an enthusiastic, energetic individual who communicates in a positive and professional manner and enjoys working with people. 
• Must have demonstrable experience in managing projects equally well independently, and as part of a team.
• Experience with Point of Sale (POS) systems required, Tessitura experience a plus.
• Able to multi-task, meet deadlines, and work well in a fast-paced work environment.
• Be an innovative problem solver, remain calm under pressure, and be capable of overcoming challenges as they arise. 
• Must possess strong oral and written communication skills.
• The ability to communicate effectively with a wide variety of audiences is essential. 
• Must be proficient in all Microsoft Office applications including Outlook, Word, Power Point, and Excel.
• Must have a valid driver’s license.
• Clearance of a background check.

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.

Summary:  The Gallery Attendants are reliable, strong customer service-oriented individuals who combine the responsibilities of gallery safeguarding with conveying museum information.  Gallery Attendants are responsible for overseeing the gallery spaces (The Frick Art Museum [FAM] the Car & Carriage Museum [CCM] and Clayton) and protecting the art and exhibits while ensuring a positive museum experience by providing exemplary customer service.  The Gallery Attendants are key members of the Frick’s visitor-centered staff. 

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.
• This is a United Steelworkers represented position.

Reports to:        Director of Safety and Security 
Hours:                Varied hours, evening and weekend hours required, up to 28 hours/week
Status:               Part-time, hourly
Hourly Rate:      $16.39

Responsibilities:

• Commitment to fostering a workplace culture of equity and inclusion. 
• Serve as a liaison to visitors while promoting safety of the museum, communicate clearly and consistently with visitors to ensure a positive museum experience.
• Enforce museum guidelines in a clear and friendly manner.
• Assist in visitor data collection.
• Monitor visitors in gallery spaces to provide smooth flow of visitation, prioritize artwork and visitor safety during regular museum hours, onsite programs, and special events. 
• Serve as internal first responders, including by assisting visitors and staff with basic first aid and by contacting emergency services as needed.
• Completes and submits internal incident reports as needed.
• Monitor site-wide HVAC system and troubleshoot basic problems with the proprietary software.
• Assists in monitoring temperature and humidity levels throughout FAM and CCM which may include monitoring basic operations of the HVAC equipment, responding to alarms, tracking history, etc.
• Works in Clayton, FAM and the CCM to ensure that visitors, staff, and the collections are properly attended to.
• Attend staff exhibition trainings, museum-wide trainings, and all staff meetings as able. 
• Handles other duties as requested.

Qualifications:

• Enthusiastic attitude with experience in customer service.
• Able to engage the public in a friendly professional manner.
• Comfortable interacting with individuals of all ages, abilities, and backgrounds. 
• High degree of reliability and trustworthiness.
• Computer experience with Windows required; experience with Windows based security systems preferred.
• Clearance of a criminal background check.
• Flexibility in scheduling to cover other shifts as needed and the ability to respond quickly to scheduling changes.
• Successful completion of museum-sponsored verbal de-escalation, first aid, and CPR training.
• Physical ability to access all areas of Clayton, Frick Art Museum, and the Car & Carriage Museum (includes stairs).
• Must be able to work occasional evening events (opening receptions, performances, educational programs)

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion diversity and racial equality and urges qualified diverse applicants to apply.

Summary:  Through excellent customer service, provide visitors to The Café at the Frick with an excellent dining experience.  Become familiar with and perform all aspects of the front side of the Café; this includes: cashier, host, server, busser, sales, stocking, opening/closing, and cleaning.  Some additional back of house duties also required.  The Café Service Staff will foster positive internal and external relationships, bring energy, enthusiasm to the café and work in a collaborative environment in order to maintain and grow the reputation of the Café. The Café Service Staff will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.  

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.
• This is a United Steelworkers represented position.

Reports to:        Café Manager
Hours:                Tuesday through Sunday, daylight, no set schedule, some evening hours
Status:               Part-time, hourly
Hourly Rate:      $14.76, plus shared tips

Responsibilities:

• Become familiar with daily features, lunch and dessert items
• Assist with food preparation
• Have a working knowledge of the current menu and be able to explain all menu items to guests
• Service tables in a professional efficient and friendly manner
• Welcome guests, answer questions and direct guests to counter to order
• Working knowledge of POS systems, ability to process payments and handle cash
• Opening and closing sidework
• Assist with dishwashing
• Cleaning - clean kitchen and front of house
• Keep beverage areas stocked and organized
• Service bar duties
• Stock supplies and inform the Café Manager if low on any items
• Work with the Café Manager to handle any problems arising with visitors to ensure customer satisfaction
• Treat visitors and colleagues with respect and courtesy at all times
• Other duties, as requested by management

Qualifications:

• Possess an enthusiastic, professional and positive attitude
• Serving experience preferred
• Flexibility in working a varied schedule
• Excellent interpersonal skills
• Clearance of a criminal background check
• Become RAMP and servsafe certified if not already (paid by Frick)

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion diversity and racial equality and urges qualified diverse applicants to apply.