Join Our Creative Team
Join a talented team of employees who daily draw inspiration from the Frick’s world-class art exhibitions, rich, local history and beautiful grounds and gardens. If you’d like to find your passion and are ready to take that next step, apply for one of the opportunities listed below.
How to Apply
Please send a cover letter and resume by applying directly through JazzHR.
Apply Today
Need technical or accessibility assistance with the application process?
Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process may contact our human resources team for assistance at HR@TheFrickPittsburgh.org
The Frick Pittsburgh embraces diversity as a proposition that is central to the organization’s mission. In building and serving diverse audiences, the Frick affirms and supports diversity of persons and ideas both within the organization and the communities it serves.
Available Openings
The Director of Enterprise, and Visitor Services plays a central role in ensuring that all visitors have a welcoming, engaging, and safe experience while visiting the Frick.
The Director of Enterprise and Visitor Services leads and provides strategic direction for three areas of the museum’s activities: (1) enterprise operations, which include the (onsite and online) Museum Store, The Café at the Frick and the facility rental program; and (2) visitor services, which includes the Museum Experience Associates and admissions.
The Director of Enterprise and Visitor Services leads a team of up to 30 people and has four direct reports: General Manager of Café Services; Museum Experience Manager; Store Manager; and Events Manager.
The Director of Enterprise and Visitor Services serves as a strategic partner for strengthening and evolving the standards and best practices of a service-focused visitor experience in a growing, fast-paced non-profit organization while supporting revenue goals.
The Director of Enterprise and Visitor Services works in a cross-functional manner with other members of the nine-person Senior Leadership Team to achieve the mission of the museum in ways that ensure financial sustainability, visitor satisfaction, and the safety of people and property.
- Must have a commitment to fostering a workplace culture of Equity, Inclusion, and excellent Customer Service.
Hours: 35 hours per week, with some weekend and evening hours required
I. Enterprise Operations: 50%
- Oversee the strategy and execution of revenue-generating departments including ticket sales, café and museum store sales, and facility rentals; liaise with the Marketing and Communications department to drive promotion and sales.
- Maximize admissions revenue through the analysis of attendance trends and statistics; reporting on trends as appropriate to the senior management team
- Engage and inspire an entrepreneurial spirit throughout the site to explore new earned income initiatives.
- Assess, build, and lead the overall quality of the visitor experience and daily operations; develop and ensure that department systems, procedures, and practices support effective operations while providing outstanding customer service and encouraging repeat visits.
- Oversee all customer relations, including ticketing (onsite and online), visitor complaints, safety incident reports, operation of an effective visitor center, and staff training in all aspects of customer service
- Implement assessment of the visitor experience through evaluation of all aspects of Visitor Services to drive continued process refinement and improvement.
- Complete and maintain Owner/Manager RAMP Certification Training through the PA Liquor Control Board.
- Support the Museum’s diversity and inclusion best practices to ensure that all visitors feel respected, warmly welcomed, and comfortable in the museum.
- With the Director of L&VE, ensure that the Frick is welcoming to all visitors and ADA compliant and implementing more extended accessibility. Works with the Marketing and Communications department on coherent wayfinding.
- Be an ambassador for the Frick engaging daily with our visitors and guests and ensuring a consistent, and safe experience.
- Supervise managers to effectively implement and adhere to budgets and purchasing policies.
- Establish and maintain long-term strategic and short-term daily operating plans and influence and inspire teams to collaborate effectively.
- Conduct annual performance reviews and informal performance assessments for managers and coordinators in ways that unleash maximum performance and employee satisfaction.
- Hire, coach, manage, and mentor staff that includes 4 direct reports and an overall team of 30 full and part-time staff.
- Must possess a bachelor’s degree in business or related field or equivalent experience
- Must have five years or more of demonstrable experience in earned income and income generation venues
- Must possess five or more years prior management experience
- Proven ability to remain calm and confident under pressure, using sound operational judgment to resolve complex issues.
- Experience in a management role, with a proven ability to lead, motivate, and develop a diverse team.
- A track record of working collaboratively as part of a team to deliver a high-quality visitor service.
- Comfort with technology, including familiarity with Office 365
- Possess a valid driver’s license
- Must pass a background check
- Background check must qualify candidate to be able to carry the PA Liquor Control Board Owner/Manager Certification.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
- Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Hours: Monday through Friday, 9:00 a.m. – 5:00 p.m.; hours may vary from time to time, and some weekend and evening work will be required
I. Manages, Schedules and Trains all safety staff: 50%
- Interviews, hires, and trains all Safety personnel in current museum security practices that are standard in the field.
- Adhere to the Frick security policies and procedures.
- Monitor the temperature and humidity levels within Clayton and the Frick Art Museum (FAM) by utilizing HVAC equipment and software; communicates issues and works to resolve issues with the Curatorial Department.
- Monitor, track and respond to alarms pertaining to all entry/exit from buildings on site using the current provided security software.
- Perform rounds of the site utilizing the current provided security software.
- Interface politely with the staff and visitors.
- Prepares and updates the site-wide disaster plan with input from the Director of Operations and Director of Enterprise and Visitor Services.
- Implements annual disaster training programs with all staff on a consistent basis.
- Attends and participates in Senior Staff meetings.
- Establishes good working relations with all local and City of Pittsburgh emergency staffs.
V. Oversees the Frick Safety Committee and implements committee recommendations: 5%
VI. Handles other duties as requested by management
Qualifications:
- Minimum of 5 years of Safety Management or directly related experience required. Museum experience strongly preferred but not required.
- Bachelor’s Degree in a related curriculum or, an additional two years of Safety Management experience.
- Ability to think and work strategically and quickly.
- Excellent interpersonal skills with ability to deal effectively with donors, visitors, and staff.
- Proficiency in Windows Office Suite - a history of working with security software a plus.
- Ability to handle a variety of responsibilities under pressure and time constraints
- Clearance of a criminal background check.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Reports to: Director of Marketing & Communications
Hours: Primarily Monday – Friday, 9:00-5:00, some evening and weekend work required.
I. New and Traditional Media (60%)
- Effectively manages media relationships and vendors in support of collaboratively developed marketing and communications strategy.
- Develops and distributes all institutional, exhibition, and program-related press releases.
- Fulfills media-related inquiries including facilitating exhibition tours, scheduling interviews, and acting as a brand representative.
- Supervises on-site media visits and filming.
- Plans, manages, and executes Media and Ambassador Preview events coinciding with exhibition openings.
- Drives social media and online engagement through strategy development and content creation.
- Writes engaging messages, storylines, and content for a variety of communications, media and channels, including online content, email, social media, web, and collateral to grow awareness of and drive visitation to the Frick.
- Assists in the development and management of video and image content
- Curates content for, creates, and manages weekly institutional e-newsletter, as well as emails to targeted audience subgroups.
- Works with the Director of Marketing & Communications to plan and execute marketing and communications efforts to create awareness and achieve annual attendance goals.
- Uses analytics, including the creation and interpretation of visitor surveys, to evaluate campaign effectiveness and enhance future programs.
- Builds and maintains a working knowledge of all departments and program areas. Serves as a highly effective link between program teams and marcomm for strategy, ideation, and execution.
- Collaborates across the organization to ensure communications are cohesive, meet brand standards and convey a consistent story to both internal and external stakeholders.
- Develops high-level project plans and timelines. Cultivates a positive and productive workplace through communication, vision, teamwork, and commitment.
- With the Director, develops and implements the annual marketing and communication budgets; manages expenses to budget.
- Attends quarterly Marketing & Communications committee meetings as recorder.
- Fulfill staff committee duties.
- Support other efforts and complete other duties as assigned.
- Committed to fostering a workplace culture of inclusion and belonging.
- Two or more years working experience in a communications-related field, knowledge of WordPress, Facebook, Twitter, Instagram, Hootsuite, Mail Chimp and Adobe Creative Suite and related applications required.
- Demonstrated brand management, campaign marketing, and content creation experience.
- Demonstrated strong writing and editing skills with ability to develop social media content, press releases, emails, and other written collateral.
- Knowledge of museum operations, the arts industry, arts marketing a plus.
- Proficiency with Windows Office suite required.
- Excellent organizational and planning skills with attention
- Curious, empathetic, and collaborative with ability to work independently or as part of a team.
- Excellent interpersonal and customer service skills; pleasant phone manner a must.
- Bachelor’s degree in related field OR comparable work experience.
- Clearance of a background check.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Reports to: Housekeeping Manager
Hours: 35 hours per week that requires weekend and evenings hours. This means that a flexible schedule is necessary.
I. Housekeeping Janitorial duties: 65%
- Ensuring that Clayton, Haller House, the Playhouse, Lexington, The Frick Art Museum and the Orientation and Education Centers are always kept in a clean and presentable state
- Implement additional cleaning duties per Frick policy/procedures to ensure a safe, hygienic environment for visitors and staff
- Specific duties include, vacuuming, washing, and scrubbing floors and walls, dry and wet mopping, dusting, emptying trash containers, cleaning, and restocking all restrooms.
- Assisting with event and meeting set-ups and take-downs (tables, chairs, etc.)
- Notifying the Curatorial Affairs Department of any changes in the condition of any art objects and artifacts
- Assisting with any office moves which could include building furniture, moving filing cabinets, desks, etc.
- Respond to leaks, spills, or accidents as necessary to protect historical facilities and/or prevent hazardous situations
- Other duties as requested and assigned by management
Qualifications:
- Experience in the custodial field is a big plus
- Ability to physically perform heavy cleaning and scrubbing with the ability to reach all areas
- Flexibility with the schedule, weekend and evening hours may be required
- High degree of trustworthiness and the clearance of a criminal background check
- Ability to deal with staff and visitors in a friendly and engaging manner
- Self-motivated and proactive
- Ability to lift up to 50 lbs.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Reports to: Grounds Manager
Hour: Monday through Friday 7:00 a.m. – 3:00 p.m. with hours and days to sometimes vary; includes occasional weekend and evening hours
- Maintain the Grounds of the site which includes planting, mulching, trimming trees and shrubs, seeding, weeding, fertilizing, pruning, mowing and watering as instructed by the Grounds Manager
- Perform basic gardening duties within the Greenhouse to ensure it is in a presentable state for all visitors and school groups
- Operate and use a variety of mowers, blowers, weeding equipment, etc.
- Handle snow and ice removal during the winter months
- Assist the Housekeeping & Maintenance Department with moves including furniture, supplies and other items
- Other duties as requested by management
. Qualifications:
- Basic knowledge of landscaping practices and techniques helpful
- Possess a friendly and cooperative manner
- Has the ability to work independently as well as part of a team
- Ability to perform physical labor, occasionally lifting objects of 80+ pounds
- Clearance of a background check
- Valid PA driver’s license
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Director of Enterprise and Visitor Services
- Recruit, interview, hire, supervise and train Museum Experience Associates to ensure that the staff are properly trained in all aspects of their positions, customer service and any ongoing promotions or programs.
- Schedule the Museum Experience Associates and distribute schedules in a timely manner.
- Manage an active training and communication system for Museum Experience Associates to stay informed and updated on current and upcoming exhibitions, programs, and other museum activities.
- Develop, implement, and maintain procedures for the admission ticketing system, includes working with Finance and IT to ensure terminal set-up, reliability, and security of all data and transactions.
- Provide continual learning and training opportunities for the MEAs about reservation software, telephone etiquette, customer services practices, membership specials, education technology content, and general site knowledge.
- Cover any call-offs or breaks as needed.
- Oversee and troubleshoot both the reservation and POS software and hardware needs, this includes managing/resolving trouble tickets with outside vendors, troubleshooting the phones.
- Acting as team leader, assist the membership department with creating strategic opportunities for membership growth/sales on the frontline.
- Work with the Membership Manager to ensure that updates are handled in a timely manner and that all MEA’s have the most recent membership promotional materials and language.
- Manage the configuration and language for the phone tree script.
- Oversee the info @ mailbox.
- Other duties as requested by management.
- Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity.
- Availability to work evening and weekend events is essential.
- Must have at least three (3) years of hospitality/customer service management experience.
- Bachelor’s degree preferred or have an additional two (2) years management experience.
- The successful candidate will be an enthusiastic, energetic individual with professional manner who enjoys working with people.
- Must have demonstrable experience in managing projects equally well independently, and as part of a team.
- Able to multi-task, meet deadlines, and work well in a fast-paced work environment.
- Be an innovative, problem solver, remain calm under pressure; and be capable of overcoming issues as they arise.
- Must be capable of motivating and overseeing Event Support Coordinators assisting with events.
- Must possess strong oral and written communication skills.
- The ability to communicate effectively with a wide variety of people is essential.
- Must be proficient in all Microsoft Office applications including Outlook, Word, Power Point, and Excel.
- Must have a valid driver’s license.
- Clearance of a background check.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Reports to: Museum Experience & Store Manager
Hours: Must be available Sunday – Saturday with the ability to work weekends and evenings.
- Cheerfully answer main phone line, provide site-specific information and direct calls
- Schedule all tours, exhibition admission, Café and Frick program reservations
- Effectively engage visitors in the Museum Store and assist with their merchandise selections and actively suggest the pairing of other items to maximize sales
- Actively promote and sell memberships and participate in achieving membership selling goals and promote current and upcoming site-wide events and programs
- Welcome and orient visitors to the site while maintaining excellent customer service
- Open and close admissions and store registers and handle daily paperwork
- Handle cash, credit card, and special transactions quickly and efficiently
- Maintain a working knowledge of various aspects of the point of sale (POS) system; troubleshoot hardware and reservation software and respond to non-routine situations when necessary
- Maintain overall Visitor Center appearance and ensure that merchandise displays are always fresh and clean by daily re-stocking and dusting the shelves, cabinetry and product
- Handles other duties as requested by management
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- Possess excellent interpersonal and customer service skills with the ability to deal effectively with visitors and staff – pleasant phone manner a must
- Prior retail sales, cash handling and competency with POS or reservation systems experience required
- Self-motivated, adaptable, and accepting of challenges; strong problem-solving skills
- Exceptional organizational skills with attention to detail
- Ability to handle a variety of responsibilities under pressure
- A commitment to fostering a workplace culture of diversity and inclusion
- Ability to safely lift up to 25 pounds unassisted, climb ladders, and stand for extended periods of time
- Clearance of a background check
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Reports to: Café Manager
- Become familiar with daily features, lunch and dessert items
- Assist with food preparation
- Have a working knowledge of the current menu and be able to explain all menu items to guests
- Service tables in a professional efficient and friendly manner
- Welcome guests, answer questions and direct guests to counter to order
- Working knowledge of POS systems, ability to process payments and handle cash
- Opening and closing sidework
- Assist with dishwashing
- Cleaning - clean kitchen and front of house
- Keep beverage areas stocked and organized
- Service bar duties
- Stock supplies and inform the Café Manager if low on any items
- Work with the Café Manager to handle any problems arising with visitors to ensure customer satisfaction
- Treat visitors and colleagues with respect and courtesy at all times
- Other duties, as requested by management
- Commitment to fostering a workplace culture of inclusion and belonging, anti-racist values and education practices
- Possess an enthusiastic, professional and positive attitude
- Serving experience preferred
- Flexibility in working a varied schedule
- Excellent interpersonal skills
- Clearance of a criminal background check
- Become RAMP and servsafe certified if not already (paid by Frick)
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.