Join Our Creative Team

Summary:  Responsible for maintaining an environment within our museum facilities that requires a high standard of cleanliness and hygiene by using best cleaning practices throughout the site.

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.
• This is a United Steelworkers represented position.

Reports to:       Housekeeping Manager
Hours:               35 hours per week that requires weekend and evening hours. This means that a flexible schedule is necessary.
Status:              Full-time, non-exempt, full benefits package
Hourly Rate:     $17.00/hour

Responsibilities:

• Ensuring that Clayton, Haller House, the Playhouse, Lexington, The Car & Carriage Museum, The Frick Art Museum and the Orientation and Education Centers are always kept clean and presentable
• Implement additional cleaning duties per Frick policy/procedures to ensure a safe, hygienic environment for visitors and staff
• Specific duties include vacuuming, washing, and scrubbing floors and walls, dry and wet mopping, dusting, emptying trash containers, cleaning, and restocking all restrooms

• Assisting with event and meeting  set-ups and take-downs (tables, chairs, etc.)
• Notifying the Curatorial Affairs Department of any changes in the condition of any art objects and artifacts
• Assisting with any office moves which could include building furniture, moving filing cabinets, desks, etc.
• Respond to leaks, spills, or accidents as necessary to protect historical facilities and/or prevent hazardous situations
• Other duties as requested and assigned  by management

• Experience in the custodial field is a big plus
• Ability to physically perform heavy cleaning and scrubbing with the ability to reach all areas is a must
• Flexibility with the schedule, weekend and evening hours may be required
• High degree of trustworthiness and the clearance of a criminal background check
• Ability to deal with staff and visitors in a friendly and engaging manner
• Self-motivated and proactive
• Ability to lift up to 50 lbs.

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion diversity and racial equality and urges qualified diverse applicants to apply.

Summary:  The primary responsibility of the event support associate is to provide support for any internal and/or external, non-school related program or activity. This includes rental events, in-house events, meetings, and programs.

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.
• This is a United Steelworkers represented position.

Reports to:       Private Events Manager
Hours:               No set schedule. Daytime, evening, and weekend availability required. Ability to work in both indoor and outdoor environments to include a variety of weather and temperature conditions. Work hours vary, and may be during the day, evening, or nighttime hours. This is a part-time position where the schedule will be based on venue rentals and event support needs. The Event Support Associate will be expected to work consistently 10 to 21 hours per week depending on need.
Status:              Part-time, hourly position
Hourly Rate:     $18.00

Responsibilities:

• Before, during, and after a private rental event, work closely with the events management team to determine what assistance is needed.
• Monitor event execution, address areas of improvement, and facilitate event shutdown.
• Provide consistent customer service to site visitors and rental clients.
• Maintain professionality with clients and vendors at all times.
• Assist in event equipment set up and breakdown. Including but not limited to, lifting and stacking chairs, moving banquet tables (with assistance), bending, stooping, lifting up to 30 lbs.
• Monitor rental equipment inventory, including linens, tables, and chairs.
• Initiate linen pick up after events and maintain accurate inventory records.
• Assist in post-event clean up when needed. Including bagging and removing trash and gathering items for vendor pickup.
• Meet with potential rental clients and facilitate rental tours of the grounds.

• Assist in equipment setup for membership events, meetings, programming, and other internal events. 
• Before, during and after an internal event, work closely with the events management and other Frick teams to determine what assistance is needed. 
• Assist in event breakdown.

Qualifications:

• Strong organizational and time management skills
• Strong communication skills, including email and phone etiquette 
• Friendly, helpful, and a desire to provide stellar customer service
• Ability to effectively communicate with clients from a wide variety of cultural and professional backgrounds, including but not limited to, wedding, nonprofit, corporate, and private rental clients
• Proficient in Outlook, Microsoft Word and Excel 
• Ability to work independently
• Ability to walk and stand for extended periods of time
• Ability to lift 30lbs, stack and secure chairs, and move and carry tables with assistance
• Ability to problem solve
• Clearance of a criminal background check     
• Must have a valid Driver’s License
• Experience working in the events industry, cultural sites, the arts, museums, or historical places

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.

Summary:  The Museum Experience Associate plays a vital role in welcoming, orienting, and providing exceptional customer service to visitors to the Frick Pittsburgh. MEAs work at the Grable Visitor Center admissions desk and Museum Store, processing tour and event reservations, utilizing point-of-sale systems to sell tickets, memberships, and store merchandise, and providing information about exhibitions, events, Café offerings, and museum policies. The MEA will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.
• This is a United Steelworkers represented position.

Reports to:       Museum Experience and Admissions Manager
Hours:               Must be available Sunday – Saturday; evening and weekend availability is required
Status:              Part-time, hourly
Hourly Rate:     $14.76

Responsibilities:

• Cheerfully answer and direct phone calls, answer questions, and provide site-specific information
• Process reservations for exhibition admission, tour tickets, public programs, and special events
• Effectively engage visitors in the Museum Store, assist with their merchandise selections and actively suggest the pairing of other items to maximize sales
• Actively promote and sell memberships and participate in achieving membership selling goals and promote current and upcoming site-wide events and programs
• Welcome and orient visitors to the site while maintaining excellent customer service
• Open and close admissions and store registers and assist in the daily operations of the Visitor Center
• Handle cash, credit card, and special transactions quickly and efficiently
• Maintain a working knowledge of various aspects of the point of sale (POS) system; troubleshoot hardware and ticketing software; maintain comfort in responding to various situations that may arise 
• Maintain overall Visitor Center appearance and ensure that merchandise displays are always fresh and clean by daily re-stocking and dusting the shelves, cabinetry, and product
• Other related duties as assigned
   

Qualifications:

• Possess excellent interpersonal and customer service skills with the ability to communicate effectively with visitors and staff – both in person and over the phone
• Prior retail sales and cash handling required, and competency with Point of Sale or reservation systems preferred
• Self-motivated, adaptable, and accepting of challenges; strong problem-solving skills
• Exceptional organizational skills with attention to detail
• Ability to handle a variety of responsibilities under pressure
• A commitment to fostering a workplace culture of diversity and inclusion; commitment to creating an engaging, exemplary visitor experience
• Ability to safely lift up to 25 pounds unassisted, move around the site, and stand for extended periods of time
• Clearance of a background check

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply. The Frick Pittsburgh embraces diversity as a proposition that is central to the organization’s mission. In building and serving diverse audiences, the Frick affirms and supports diversity of persons and ideas both within the organization and the communities it serves.