Join Our Creative Team
Join a talented team of employees who daily draw inspiration from the Frick’s world-class art exhibitions, rich, local history and beautiful grounds and gardens. If you’d like to find your passion and are ready to take that next step, apply for one of the opportunities listed below.
Available Openings
Summary: The Operations Manager is charged with ensuring the proper operation and maintenance of the various buildings and their systems including HVAC, plumbing, electrical, etc., in addition to directing the work of the housekeeping, mail coordinator, maintenance and event crews to ensure proper support and attention to enable the site to reach its stated goals.
Reports to: Director of Operations
Hours: Flexible hours between 7:00 a.m. – 5:00 p.m., primarily Monday - Friday with occasional/seasonal evening and weekend work required. The ability to be on-call to handle emergencies.
Full-time, hourly, exempt with benefits
Responsibilities:
- With the Director of Operations, identifies new and ongoing maintenance projects and the budgets accordingly – capital and ops budgets
- With the Director of Operations, maintains an ongoing project list of maintenance and housekeeping projects, acquires bids and works with both contractors and internal personnel to complete work as necessary
- Manages ongoing cleaning/maintenance contracts and liaises with vendors
- Maintains a scheduled review of HVAC equipment operations by monitoring HVAC controls and mechanical space walk-throughs
- Troubleshoot Infrastructural (phone, data, power) issues as required and engage contractors as necessary
- Ensure HVAC software is operative and all controls, thermostats, valves are in operative condition. Interface with controls contractor as required
- Liaises with necessary departments to achieve repairs and event needs successfully
- Through training and follow-up, ensures the housekeeping, mail coordinator and maintenance staff provide excellent customer service
- Directs and oversees the work of the Events Coordinator position to ensure that both internal and external customer’s needs are met
- Models stellar customer service skills for direct reports and provides instruction and real-time feedback
- With the Director of Operations, ensure safe and best practices are implemented by the operations staff. Ensure scheduled training and required certifications are complied
- Maintains maintenance records and drawings in an organized system
- Handles all administrative duties associated with position for example, performance evaluations, RFPs for new projects, ongoing project management, status reports, etc.
- Manages the budgets for both housekeeping and the maintenance departments
- Create and/or modify electronic drawings and renderings to reflect current conditions as necessary
- Organize and maintain facility blueprints and drawings
- Develop drawings/renderings for missing or non-existing site drawings
- Uses work order system to delegate and track work for maintenance staff
- Proactively maintain and track maintenance work on equipment in all buildings
- Maintains current industry trends and technology via trade shows, courses, seminars or professional affiliations. Makes recommendations to improve facility environments and provide budget information as necessary.
- Represent the Frick at conventions and professional/community meetings as required
- Handle other duties as requested
Qualifications:
- Minimum of 5 years’ experience in an Operations/Facilities management/leadership role
- Ability to read architectural drawings, blueprints, spec sheets and construction documents
- Demonstrable project management experience
- Construction/renovation experience
- Knowledge of plumbing, electrical, carpentry, masonry and HVAC equipment and controls
- Basic IT infrastructure knowledge (cabling, switches, fiber-optic hardware)
- Ability to physically access all areas of the site with or without accommodation
- Ability to operate mechanical lifts and other grounds equipment as necessary
- Windows Office Suite software computer experience required (Outlook, Excel, Word and Power point)
- CAD/Drawing software experience
- Excellent time management skills; ability to manage a variety of responsibilities under pressure
- Excellent writing skills; ability to write/contribute as necessary for Board or Committee reports
- Proven ability to negotiate contracts with vendors
- Possesses a friendly and approachable manner with the ability to motivate and incentivize staff to achieve their best performance
- Team-oriented and ability to work in sensitive environments according to policies developed for art collection spaces
- Bachelor degree preferred; associate degree minimal in trade/construction/project management/art-related fields
- Clearance of a criminal background check
Summary: The Museum Experience Associate (MEA) provides visitors to the Frick with a superior experience by providing excellent customer service. MEA staff covers the store, site scheduling, and all admission desk duties, including the accurate processing of reservations for tours, The Café, and education programs as well as appropriately greeting and orienting visitors to the site.
Reports to: Visitor Services & Enterprise Manager
Hours: Must be available Sunday – Saturday with the ability to work weekends and evenings
Part-time, hourly. Non-exempt.
Responsibilities:
- Cheerfully answer main phone line, provide site-specific information and direct calls
- Schedule all tours, exhibition admission, Café and Frick program reservations
- Effectively engage visitors in the Museum Store and assist with their merchandise selections and actively suggest the pairing of other items to maximize sales
- Actively promote and sell memberships and participate in achieving membership selling goals and promote current and upcoming site-wide events and programs
- Welcome and orient visitors to the site while maintaining excellent customer service
- Open and close admissions and store registers and handle daily paperwork
- Handle cash, credit card, and special transactions quickly and efficiently
- Maintain a working knowledge of various aspects of the point of sale (POS) system; troubleshoot hardware and reservation software and respond to non-routine situations when necessary
- Maintain overall Visitor Center appearance and ensure that merchandise displays are always fresh and clean by daily re-stocking and dusting the shelves, cabinetry and product
- Handles other duties as requested by management
Qualifications:
- Possess excellent interpersonal and customer service skills with the ability to deal effectively with visitors and staff – pleasant phone manner a must
- Prior retail sales, cash handling and competency with POS or reservation systems experience required
- Self-motivated, adaptable, and accepting of challenges; strong problem-solving skills
- Exceptional organizational skills with attention to detail
- Ability to handle a variety of responsibilities under pressure
- Ability to safely lift up to 25 pounds unassisted, climb ladders, and stand for extended periods of time
- Clearance of a criminal background check
Summary: Maintains, in pristine condition, the Grounds and Greenhouse of the Frick Pittsburgh so that all visitors to the site can enjoy the grounds and gardens.
Reports to: Grounds Manager
Hours: Monday through Sunday with hours and days to vary – includes weekend and occasional evening hours
We have need for both Full-time and Part-time members.
Responsibilities:
- Maintain the Grounds of the site which includes: planting, mulching, trimming trees and shrubs, seeding, weeding, fertilizing, pruning, mowing and watering as instructed by the Grounds Manager
- Perform basic gardening duties within the Greenhouse to ensure it is in a presentable state for all visitors and school groups
- Operate and use a variety of mowers, blowers, weeding equipment, etc.
- Handle snow and ice removal during the winter months
- Assist the Housekeeping & Maintenance Department with moves including furniture, supplies and other items
- Other duties as requested by management
Qualifications:
- Basic knowledge of landscaping practices and techniques helpful
- Small engine repair experience, helpful
- Possess a friendly and cooperative manner
- Has the ability to work independently as well as part of a team
- Ability to perform physical labor, occasionally lifting objects of 80+ pounds
- Clearance of a criminal background check
- Valid PA driver’s license