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Summary:  The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services.

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.

Reports to:        General Manager of Café Services
Hours:                28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends.
Status:               Part-time, Non-exempt, not tip eligible
Hourly Rate:      $17.76 - $20/hr.

Responsibilities:

I. Supervisory Responsibilities (50%):

• Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge
• Supports ongoing learning and development of team members
• Directs Café staff by prioritizing duties and ensuring productivity
• Oversees wine bar for events
• Helps to create and foster a respectful and inclusive team environment
• Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures

• Provides exemplary customer service to guests while working shifts alongside Café Services staff
• Works with Café Manager to troubleshoot POS system and other front of house equipment
• Interacts with guests to get feedback on product quality and service levels
• Handles visitor inquiries, complaints, and requests
• Maintains safety and food quality standards at all times and in all areas of the Café
• Maintains supply inventory of office and Café
• Receives and puts away deliveries
• In partnership with the Café Manager, modify or create menus that meet quality standards
• Prepare meals and prep support as needed

• Ensures all end of day reporting is completed
• Assist in register programming, end of month reporting, and inventory
• Maintain up to date knowledge of industry standards and best practices

Qualifications:

• Must have excellent customer service and communication skills
• Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity
• Minimum of 1 year of café restaurant supervisory experience required
• Knowledge of food safety standards and best practices
• Must have basic computer skills, experience with Points of Sale (POS) systems a plus
• Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise
• Availability to work weekend and evening hours
• Clearance of a criminal background check

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.

Summary:  The Visitor Services Supervisor is a frontline leadership role responsible for overseeing daily admissions and ticketing operations while ensuring a welcoming, high-quality visitor experience. They will assist with supervision of Museum Experience Associates, liaise with staff and management, and collaborate with Learning and Membership teams to drive engagement, repeat visits, and membership growth. This role will report to the Manager of Visitor Services.

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.

Reports to:        Visitor Services Manager
Hours:                28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends.
Status:               Part-time, Non-exempt
Hourly Rate:      $17.71/hr.

Responsibilities:

I. Supervisory Responsibilities (60%):

• Support Museum Experience Associates to ensure that the staff are properly equipped to successfully navigate frontline operations and feel confident in their day-to-day routines.
• Schedule the Museum Experience Associates and distribute schedules in a timely manner.
• Serve as site-wide Manager on Duty during operating hours, including on weekends and during special events/programs.
• Be adept and flexible in assisting with site-wide operations and department needs.

• Provide continual learning and training opportunities in collaboration with the VS Manager for the MEAs about reservation software, telephone etiquette, customer services practices, membership specials, education technology content, and general site knowledge.
• Maintain coverage for call-offs and/or breaks as needed. 
• Oversee and troubleshoot both the reservation and POS software and hardware needs, this includes managing/resolving trouble tickets with outside vendors, troubleshooting the phones.
• Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures

• Acting as team leader, assist the membership department with creating strategic opportunities for membership growth/sales on the frontline
• Provide front-line staff with all pertinent documents needed for the week
• Other duties as assigned by Visitor Services Manager

Qualifications:

• Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity.
• Availability to work evening and weekend events is required. 
• Must have at least one (1) year of previous supervisory experience, cultural institutions a plus
• Bachelor’s degree preferred, but supplemental additional experience will be considered.
• The successful candidate will be an enthusiastic, energetic individual who communicates in a positive and professional manner and enjoys working with people. 
• Must have demonstrable experience in managing projects equally well independently, and as part of a team.
• Experience with Point of Sale (POS) systems required, Tessitura experience a plus.
• Able to multi-task, meet deadlines, and work well in a fast-paced work environment.
• Be an innovative problem solver, remain calm under pressure, and be capable of overcoming challenges as they arise. 
• Must possess strong oral and written communication skills.
• The ability to communicate effectively with a wide variety of audiences is essential. 
• Must be proficient in all Microsoft Office applications including Outlook, Word, Power Point, and Excel.
• Must have a valid driver’s license.
• Clearance of a background check.

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.

Summary:  Through excellent customer service, provide visitors to The Café at the Frick with an excellent dining experience.  Become familiar with and perform all aspects of the front side of the Café; this includes: cashier, host, server, busser, sales, stocking, opening/closing, and cleaning.  Some additional back of house duties also required.  The Café Service Staff will foster positive internal and external relationships, bring energy, enthusiasm to the café and work in a collaborative environment in order to maintain and grow the reputation of the Café. The Café Service Staff will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.  

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.
• This is a United Steelworkers represented position.

Reports to:        Café Manager
Hours:                Tuesday through Sunday, daylight, no set schedule, some evening hours
Status:               Part-time, hourly
Hourly Rate:      $14.76, plus shared tips

Responsibilities:

• Become familiar with daily features, lunch and dessert items
• Assist with food preparation
• Have a working knowledge of the current menu and be able to explain all menu items to guests
• Service tables in a professional efficient and friendly manner
• Welcome guests, answer questions and direct guests to counter to order
• Working knowledge of POS systems, ability to process payments and handle cash
• Opening and closing sidework
• Assist with dishwashing
• Cleaning - clean kitchen and front of house
• Keep beverage areas stocked and organized
• Service bar duties
• Stock supplies and inform the Café Manager if low on any items
• Work with the Café Manager to handle any problems arising with visitors to ensure customer satisfaction
• Treat visitors and colleagues with respect and courtesy at all times
• Other duties, as requested by management

Qualifications:

• Possess an enthusiastic, professional and positive attitude
• Serving experience preferred
• Flexibility in working a varied schedule
• Excellent interpersonal skills
• Clearance of a criminal background check
• Become RAMP and servsafe certified if not already (paid by Frick)

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion diversity and racial equality and urges qualified diverse applicants to apply.