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Summary:  The Director of Operations is a member of the Senior Management Team responsible for the overall strategic direction, performance, and coordination of The Frick Pittsburgh’s physical operations. The Director provides leadership and oversight for Maintenance, Housekeeping, and Grounds & Horticulture.
 
The Director is responsible for establishing department priorities, standards, budgets, long-range plans, performance expectations, capital priorities, and operational policies. The Director ensures that the three departments work together effectively to maintain a safe, clean, functional, well-presented campus that supports The Frick Pittsburgh’s mission, visitors, collections, exhibitions, programs, events, and staff.

Reports to:        Executive Director
Hours:                Monday – Friday, 9:00 a.m. – 5:00 p.m., occasional evening and weekend work
Status:               Full-time, exempt with benefits.
Salary:               $95,000 - $113,000 annually, based on experience

Departmental Leadership & Direct Supervision (20%)

• Serve as part of the senior leadership team responsible for the general management of the Frick.
• Supervise Facility Manager, Housekeeping Manager, and Grounds & Horticulture Manager.
• Establish clear expectations, annual goals, performance standards, and accountability measures for each department manager.
• Collaborate with department managers to ensure each operations staff has annual goals that are in line with the Strategic and Business Sustainability Plans.
• Ensure appropriate staffing, equipment, resources, procedures, and training to fulfill each department’s responsibilities.
• Resolve issues that cross departmental boundaries and develop a culture of communication, accountability, professionalism, teamwork, safety, and service excellence across all three departments.

Capital Projects & Construction  (20%)

• Assist executive leadership with long-range strategic planning, capital planning, and prioritization.
• Oversee capital projects and major construction initiatives.
• Establish project priorities, scope, budgets, schedules, and desired outcomes in collaboration with leadership and appropriate managers.
• Coordinate with architects, engineers, consultants, contractors, and internal stakeholders on significant projects.
• Monitor project progress, budget, quality, safety, and schedule through the responsible project or facility management personnel.
• Ensure completed projects are appropriately documented and incorporated into ongoing operational and maintenance archives and plans.
• Manage and negotiate all capital project contracts. 
• Work to keep and maintain a prioritized 5-10 year capital plan.  Secure the best possible bid numbers from qualified contractors.  Communicate this information regularly with the Executive Director and Director of Finance for implementation.
• Keep detailed records of all operational and capital budgets.
• Provide overall oversight of major facility-related vendors and contractors.
• Establish expectations for vendor performance, safety, insurance, communication, and service quality.

Strategic Facility Operations Oversight for Historic Buildings & Preservation (20%)

• Collaborate with the Curatorial department on care of historic buildings and collection spaces.
• Ensure safety, functionality, and accessibility of the campus’ historic buildings
• Develop and implement a comprehensive strategy and priorities for the long-term operation, preservation, and improvement of The Frick Pittsburgh campus.
• Help establish long-range plans for building renewal, infrastructure replacement, accessibility, and facility modernization.
• Balance preservation requirements with building codes, safety, sustainability, operational needs, and visitor expectations.

Budget & Financial Management  (10%)

• In connection with each department manager, develop and manage the overall Operations budget for Maintenance, Housekeeping, and Grounds & Horticulture.
• Review and approve departmental expenditures, forecasts, contracts, and capital requests.
• Establish financial priorities and allocate resources among departments based on organizational needs.
• Identify opportunities to improve efficiency, reduce long-term costs, and maximize the value of facility investments.
• Present significant budget requests and capital priorities to Executive Director and Director of Finance

Maintenance Oversight  (10%)

• Review facility maintenance programs and ensure appropriate preventive and predictive maintenance strategies are established.
• Monitor, record, and adjust all HVAC systems according to building and collection needs; ensure proper and timely communication to necessary staff liaisons.
• Set priorities for major repairs, deferred maintenance, infrastructure renewal, and facility improvements.
• Monitor the condition and reliability of major building systems and receive regular reports from the Facility Manager.
• Review and approve appropriate maintenance standards, service contracts, and major facility expenditures.
• Ensure accurate facility records, asset information, warranties, inspections, certifications, compliance, and maintenance documentation.

Housekeeping Oversight  (10%)

• Establish organization-wide standards for cleanliness, sanitation, appearance, and presentation.
• Review housekeeping staffing, schedules, service and support levels, quality-control results, supplies, equipment, and departmental performance appropriate for historic buildings and public spaces.

Grounds & Horticulture Oversight  (10%)

• Establish standards and direction on grounds related projects for the appearance, care, safety, and presentation of the campus grounds and landscape.
• Review grounds and horticulture staffing, seasonal plans, maintenance schedules, equipment, projects, and departmental performance.
• Ensure grounds operations appropriately support the historic character and presentation of the campus.
• Review major landscape projects, tree and plant management issues, irrigation, drainage, snow and ice planning, exterior infrastructure, and other significant site needs.

Minimum Qualifications:

• Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality. 
• Collaborative mindset and skills.
• Strong and clear communicator.
• 5 years of Facilities/Operations supervisory/management experience.
• Experience operating in a museum, commercial or institutional facility with inclusive building and grounds construction and renovation is preferred but not required.
• Bachelor’s Degree in related technical field required or an additional 2 years’ experience.
• Demonstrated computer and technology skills in Microsoft software.
• History of working with environmental controls and landscape maintenance is strongly preferred.
• Some knowledge of cleaning, maintenance safety, and security procedures, with interest in sustainable practices and initiatives.
• Experience managing a union workforce preferred.
• Project management training or experience.
• Valid PA driver’s license. 
• Ability to pass a background check.

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.

Summary:  As a member of the Learning and Visitor Experience department, the lead museum educator position is responsible for facilitating high-quality, engaging, typically art-based educational experiences for students, young learners and families in the Frick Pittsburgh’s three museums, greenhouse, and grounds, as well as offsite through outreach programming. In addition to the standard responsibilities of all museum educators, the lead museum educator takes on additional responsibilities in preparing hands-on activities and art projects for programs, making on-the-ground adjustments as needed, and working with the Assistant Manager and Manager of Youth & Family Programs on program development.

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.
• This is a United Steelworkers represented position.

Reports to:        Manager of Youth & Family Programs
Hours:                 Mainly Monday through Saturday, 9:00 a.m. – 5:00 p.m., occasional additional weekend and evening work required. Guaranteed 15-20 hours a week on average; must be available to work a minimum of 15 hours, including two programs per week
Status:               This is a non-exempt, part-time position.
Hourly Rate:      $19.05/hour

Process:
Candidates are initially hired as educator trainees.  Pending completion of the training course and performance evaluation, trainees will then become Frick employees as part of the education corps.

Responsibilities:
(40%)   Serve as the day-of lead educator facilitating hands-on, inquiry-based programs for youth audiences in the three museums, greenhouse and grounds at The Frick Pittsburgh.

• As trainings are scheduled, attend and complete museum educator trainings for all three museums: The Frick Art Museum (FAM), Clayton and the Car & Carriage Museum (CCM). Educator trainees will undertake one museum training at a time.
• Upon completion of training, lead accurate, inquiry-based, age-appropriate tours of each museum for youth and family groups alongside other museum educators.
• Individualize each program, as instructed by the Manager of Youth and Family Programs and as dictated by school curriculum, teacher request, and/or student needs and abilities
• Learn the format and content of new tours and workshops as they are developed. Attend all on-going training sessions and meetings.
• Arrive at least 30 minutes prior to each teaching session to prepare for the program. Lead the pre-program touch-base meeting and review that day’s format and content with scheduled L&VE staff and other Frick educators
• Serve as the point of contact for visiting groups upon bus arrival; greet and welcome groups as they arrive according to established guidelines
• Stay at least 30 minutes after the conclusion of the program to discuss any significant events in that particular program, clean up as needed, and touch base with the Assistant Manager/Manager of Youth and Family Programs to review the program’s successes and challenges.
• Offer support and mentorship to new and developing museum educators.

• Under the direction of the Manager of Youth and Family Programs and in consultation with the Assistant Manager of Youth and Family Programs, execute the learning goals of the assigned community partnership
• Coordinate and facilitate community partner projects with internal and external collaborators, as directed, including coordinating schedules and program logistics.
• Work all programs and outreaches related to the assigned partnership to serve as a consistent, reliable fixture for the partnership’s participating students.
• Provide details and feedback to the Manager of Youth and Family Programs, as needed, to incorporate into grant applications and reports related to funding support for specific community partnerships.

(15%)    Represent the Frick Pittsburgh and its education programming, both onsite and in the community

• Represent the Frick Pittsburgh at community outreach events and programs at partner organization sites within the Pittsburgh area and serve as a reliable day-of resource for other Frick museum educators working the event.
• Work assigned duties for special events, such as admission check-in, visitor greeting, and activity tables
• In the absence of the Manager of Youth and Family Programs and/or the Assistant Manager of Youth and Family Programs, take on the responsibility of ensuring that education department offerings, both onsite and at outreaches, operate smoothly.
• As needed, present accurate, high-quality outreach talks on various topics related to the Frick Pittsburgh and its history while out in the community.

(15%)   Create and lead interactive art and hands-on activities for school groups, scouts, and intergenerational families.

• Under the direction of the Manager of Youth and Family Programs and/or the Assistant Manager of Youth and Family programs, develop art projects and hands-on activities for assigned programs.
• Understand the learning goals of individual programs and determine age-appropriate activities and projects that support museum gallery experiences.
• Instruct other museum educators and arts facilitators in how to facilitate art making and hands-on activities.
• Work closely with museum educators and art facilitators to ensure a high-quality, engaging experience for visitors of all ages participating in art making and hands-on activities.
• Create and maintain detailed, accurate lesson plans for art projects and hands-on activities facilitated by museum educators.

(10%)   Maintain and prepare materials for scheduled programs.

• Keep track of and organize art supplies, reporting the need for more to the Manager of Youth & Family Programs in a timely manner.
• Ensure all materials for workshops, field trips, and onsite activities are prepared and organized prior to groups’ arrival or the start of the event.
• Other duties as assigned by management.

Qualifications:

• Committed to fostering a workplace of inclusion and belonging
• Prior experience working in the education field, either in formal education spaces or informally in museums, and/or a background in art or arts facilitation is a plus
• Possess a flexible teaching style and a demonstrated ability to teach children of varying ages, abilities, learning styles, and backgrounds.
• Strong problem-solving abilities and the ability to adapt to changing situations in real time
• Engaging speaker with enthusiasm, energy, flexibility and adaptability who enjoys working collaboratively
• Professional, reliable, punctual and willing to work a flexible schedule. Although scheduling is flexible, ideal candidates should be looking for consistent, year-round work and must provide a minimum amount of availability per month.
• Strong interest in art and history with a desire to share that interest with young visitors
• Ability to address sensitive subject matter and potentially challenging interactions with empathy.
• Ability to operate with little direct supervision to create exceptional, youth-centered educational experiences
• Must have the stamina to lead tours for 2-4 hours at a time; candidates must feel confident ascending/descending stairs daily and feel comfortable standing for long periods of time. Candidates must be prepared to work in all weather conditions and be able to lift up to 50 pounds.
• Act 33/34 clearance
• Clearance of a criminal background check and FBI fingerprinting

Training Requirements:

•  Successful candidates must commit to learning a large amount of information in a relatively short time and possess the initiative to complete large portions of training on their own.
• Educator trainees will train for one museum at a time and must successfully complete the current museum training before starting the next.
• Training consists of readings, self-directed learning, and weekly or bi-weekly check-ins with other trainees and interpretive staff.
• Trainees will be paid for all in-person training meetings and for 5-10 hours per week of self-directed training time for a maximum of 6 weeks, per museum training.
• Candidates that meet all training requirements will be required to lead a sample tour (referred to as a clearing tour) for management and will be evaluated on their skills. Successful candidates will be cleared to begin giving tours to the public. Museum educators must complete a clearing tour for all three museums.
• Trainees who are unable to complete any of the three clearing tours to the satisfaction of management after two (2) attempts will be dismissed from the educator position and will no longer be employees of The Frick Pittsburgh. 

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion. diversity, and racial equality and urges qualified diverse applicants to apply.

Summary:  As a member of the Learning and Visitor Experience department, the Public Programming Associate supports the implementation of the Frick Pittsburgh’s annual slate of high-quality, engaging public programming including, but not limited to, lectures, specialty tours, performances, site wide community events, and workshops. 

• Must have a commitment to fostering a workplace culture of Equity and Inclusion.
• This is a United Steelworkers represented position.

Reports to:        Manager of Public Programming
Hours:                5-10 hours per week on average. Daytime and evening work required, including weekends and occasional holidays.
Status:               This is a non-exempt, part-time, on-call position. Tuesday through Sunday, daytime and evening, as needed. Occasional Monday meetings required. Must be available to work a minimum of 4 programs per month. 
Hourly Rate:      $15.30/hr

Responsibilities:

(80%) Serve as a day-of support person for public programs at the Frick.

• Under the direction of the Manager of Public Programming, support program logistics immediately before, during and after a program to ensure a high-quality visitor experience. 
• With approval from the Manager of Public Programming, assist the Curator of Performance Events to provide day-of support for performance programs.
• Serve as a liaison for program vendors, speakers, or performers.
• Support program or performance check-in and serve as a friendly, helpful resource for program attendees. Provide consistent, professional customer service to visitors and program attendees.
• Understand the purpose, scope, and logistics of each program or performance to appropriately direct visitors and answer questions.
• Assist with any set-up, tear down or clean up.
• Assist with the implementation of L&VE responsibilities within annual large, site wide events including Summer Fridays and Winterfest.
• Support L&VE program and performance staff in navigating last minute changes or unexpected circumstances and help find solutions to maintain the integrity of the program. 
• Other duties as assigned by management.

• Under the direction of the Manager of Public Programming, prepare materials for upcoming programs including organizing printed materials, prepping refreshments, assisting with tech set up, organizing supplies, etc.
• Under the direction of the Manager of Public Programming or the Curator of Performance Events, help facilitate pre-program rehearsals and/or tech run-throughs.
• Following a program, participate in program debrief to evaluate the success of a program, identify areas of improvement, and assess visitor feedback.

Qualifications:

• Strong organizational and time management skills
• Strong problem-solving abilities to adapt to changing situations in real time 
• Engaging communicator with enthusiasm, energy, flexibility and adaptability who enjoys working collaboratively
• Professional, reliable, punctual and willing to work a flexible schedule. Although scheduling is flexible, ideal candidates should be looking for consistent, year-round work and must provide a minimum amount of availability per month.
• Strong interest in art, history and/or museum work
• Ability to address potentially challenging interactions with empathy
• Ability to operate with little direct supervision to create exceptional, visitor-centered educational experiences
• Ability to walk and stand for extended periods of time and to lift 30 lbs., stack and secure chairs, and move and carry tables with assistance
• Act 33/34 clearance
• Clearance of a criminal background check and FBI fingerprinting

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion. diversity, and racial equality and urges qualified diverse applicants to apply.